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From: "CustomerCare"
Date: Apr 13, 2012 10:21 AM
Subject: Jet2.com - LS907 Manchester - Tel Aviv - Booking reference 2FNCTM
Jet2.com Flight LS907 Manchester to Tel Aviv Sunday 15th April 2012

Dear Tom Smith,

Jet2.com is required by the Israeli authorities to provide Advance Passenger Information in relation to all passengers that it carries on flights to Israel. Advance Passenger Information includes a passenger's name, date of birth, passport number and nationality.

In accordance with Article 7 of its Terms and Conditions, Jet2.com has provided Advance Passenger Information in respect of your flight from Manchester to Israel. As a result of providing that Information, Jet2.com has been informed by the Israeli authorities that you will not be not permitted to enter Israel. Consequently, if Jet2.com carries you to Israel, you will be refused entry and Jet2.com will be liable for both a fine and your return to Manchester.

As a result, and in accordance with Article 24 of its Terms and Conditions, Jet2.com: "may refuse to carry you where such action is necessary for reasons of safety and/or security and/or to comply with any applicable laws, regulations or orders of any country to be flown from, into or over including laws or regulations relating to Advance Passenger Information requirements." We regret that, in light of the decision taken by the Israeli authorities, we are unable to accept you for carriage to Israel on this occasion and your booking with Jet2.com has been cancelled.

In accordance with Article 26.3 of its Terms and Conditions, Jet2.com is a non-refundable airline and we will therefore be unable to offer any refund, with the exception of a refund of the applicable taxes paid, as a result of the decision taken by the Israeli authorities.

Jet2.com would like to apologise for the inconvenience caused by the cancellation of your booking, which we hope you will appreciate is totally beyond our control.

Yours sincerely

Jet2.com Customer Care Team

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